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Online Customer Care Support

Posted Date: Total Responses: 0 Posted By: Ranjith Member Level: Silver Points/Cash: 10

The online customer care project is a vital component for reducing your support load. Customer can be in touch with the Online Customer Care Desk 24x7. They use the user-friendly interfaces to post requests and know about their request status and also about the previous solutions given to the requests.

The Home Page contains Links not only for Home, Contact Us, Etc, but also for ‘Login-For-Employee’, ‘Post-a-Query’, ‘Previous-Solutions’ and ‘Query-Status’ which must be redirected to their respective pages (via authorization check where ever required).

A click on Post Query link redirects to the Post a query page where the insertion of the query along with name of the customer who posted the query, contact no, etc into the respective table.

The link Previous Queries lets us to access a page that allows the user to select the particular dept from a dropdown list and get the respective department specific queries and solutions.

The Query Status should the Stored procedure through a business layer specific to the page and Gets the query status from the backend.
Login should filter the users and lets them go only to pages authorized only to them but not to other user’s pages.

There are two types of authorized users:
1) Query Manager, who has to direct the queries posted to the respective
2) Customer Care Executives (from various departments), who has to have to answer the queries posted by the customers related to their department

The Customer Manager Home Page must have to allocate the department using a Grid view, which would use its editing capabilities.

The Customer Care Exec home page should have the functionality both for retrieving the previous questions for reference (static data display on data grid) and giving solution to the queries pertaining to his dept only (that which are displayed on data grid) using a data grid with its editing capabilities

PROBLEMS IN THE EXISTING SYSTEM :

• It is time consuming process as the user has to type the dbase commands. He has to remember all the commands which are difficult.
• It is limited to a single system.
• A user who wants only to have some information has to contact the administrator every time.
• Using the MS-Access they are able to store only 2500 records only.
• The present system is very less secure.

SOLUTION OF THESE PROBLEMS

The development of the new system contains the following activities, which try to automate the entire process keeping in view of the database integration approach.
1. User friendliness is provided in the application with various controls.
2. The system makes the overall project management much easier and flexible.
3. It can be accessed over the internet.
4. Vast amount of data can be stored.
5. There is no risk of data mismanagement at any level while the project development is under process.
6. Relationship between the administrator, owner/developer and subcontractor can be maintained very easily.
7. It provides high level of security using different protocols like https etc.

Attachments

Online Customer Care Support (392-11134-OnlineCustomerCare.rar)

Project Feedbacks

Author: Ambily

Member Level: Bronze

Revenue Score: 2 out of 5

hi sir
thank u
But i want the documentation and database of this project.
please send me my email id is ambilynair.99@gmail.com.pls its very urjent

Author: sushil

Member Level: Bronze

Revenue Score: 3 out of 5

sir please sand me full source code and how to design the page for this project because i am electrical student i want to learn more about this project please send information about this online customer care project through my mail id..

Author: Bhaumik

Member Level: Bronze

Revenue Score: 5 out of 5

Hello Sir,
I realy like your this project. It is odd project.
I want make this type project but I do not want copy the project.
My Name is Bhaumik. I am M.C.A student.
I have to submit project in my University.
I requst you " please tell me about good project."
I want made this project in asp.net, I truly hard work on project, which you say me. so I hope you help me. please send me project defination on my mail ID.
My e-mail ID is bhaumikbarot@yahoo.co.in

Author: Dinesh Kumar

Member Level: Bronze

Revenue Score: 2 out of 5

Dear Ranjith

Thanks.

I have downloaded .rar file but could not find Database file & project documentation. Could you please help

Regards
Dinesh

Author: Deepak

Member Level: Bronze

Revenue Score: 2 out of 5

hello sir

i want the documentation and database of this project.
please send it to my email id - deepak.pny@gmail.com
pls its urgent,
thanks in advance

Author: paulraj

Member Level: Bronze

Revenue Score: 1 out of 5

Dear Ranjit,

Could not find database pls help me..!

Thanx and Rgds,
J.J.Paulraj

Author: karthick

Member Level: Bronze

Revenue Score: 2 out of 5

hi sir,

thanks for ur program but i dont have db. can u send db to my email id karthick43210@gmail.com

Author: kdekien

Member Level: Bronze

Revenue Score: 1 out of 5

Hello,

Can I have teh database please ?

Thank you

Author: kdekien

Member Level: Bronze

Revenue Score: 1 out of 5

Hello,

Can I have teh database please ?

Thank you

Author: kdekien

Member Level: Bronze

Revenue Score: 1 out of 5

Hello,

Can I have teh database please ?

Thank you

Author: gokulakannan.K

Member Level: Bronze

Revenue Score: 1 out of 5

hello sir,

I need DataBase for this project..kindly send to my mail:kgkgokul83@gmail.com

Author: monika

Member Level: Bronze

Revenue Score: 1 out of 5

Dear Sir
could not found database... pls send me database..
my mail id:gupta.monika50@gmail.com

Author: omkar mhaiskar

Member Level: Bronze

Revenue Score: 1 out of 5

i can't open this .rar file.if possible send me zip file my id is omkar.mhaiskar@yahoo.co.in

Author: rsk

Member Level: Bronze

Revenue Score: 3 out of 5

Hello Dear,
Problem in project:--
1.Sir your database is in access and you are using SqlClient in web.config.
2.Your database added in resources but it must be in app_data folder.
3.I am unable to login in employee login.
Please correct these all things.
If i am wrong please correct me.

Author: rsk

Member Level: Bronze

Revenue Score: 3 out of 5

hi savi
nice to hear from you....
thanks for helping me....
But i am still unable to login in to website...
Employee login is not working...
can you please help me out in this metter...
Thanks again for helping me..

Author: rsk

Member Level: Bronze

Revenue Score: 3 out of 5

Author: rsk

Member Level: Bronze

Revenue Score: 3 out of 5

Author: rsk

Member Level: Bronze

Revenue Score: 3 out of 5

Author: Reena

Member Level: Bronze

Revenue Score: 1 out of 5

could you please send the database to reena220018@rediff.com. Thanks a lot.

Author: Roshni

Member Level: Bronze

Revenue Score: 3 out of 5

hi ranjith , i downloaded the project which u had posted but i didnt get the database.
it would be of really great help if u could mail the documentation and how to exactly go about with ur project , am in the process of learning asp.net and it will be a big help. thanks in advance

Author: Roshni

Member Level: Bronze

Revenue Score: 3 out of 5

Author: Roshni

Member Level: Bronze

Revenue Score: 3 out of 5

Author: Sheetal

Member Level: Bronze

Revenue Score: 1 out of 5

where can i find stored procedures which are used in this web site

Author: shilpa

Member Level: Bronze

Revenue Score: 2 out of 5

Hi Sir,
Iam B.Tech Final year stud.
I seen the project,i like to do this project in college.
plz send me abstract & document.
And help me to complete this project.

Author: shilpa

Member Level: Bronze

Revenue Score: 1 out of 5

Send me to my mail id shilpa.cse06@gmail.com

Author: krs

Member Level: Bronze

Revenue Score: 2 out of 5

I am not getting the stored procedure which you have used in verifying the user and the tables are also in acess db but u have used sql .........

Author: krs

Member Level: Bronze

Revenue Score: 1 out of 5

please provide the sp and table .........

Author: srinath

Member Level: Bronze

Revenue Score: 1 out of 5

Ur project was so nice, Plz send the documentation TO srinath.jist@gmail.com

Author: Sumithra Devi

Member Level: Bronze

Revenue Score: 2 out of 5

hello sir
plz i need dis project abstract & documentation.
its very urgent for me.Caz am doing in d same title.
plz sir u mail me at suchi7208@gmail.com

Author: Sujata

Member Level: Bronze

Revenue Score: 2 out of 5

Hi,

I liked the work you did...It is really helpful
but I am stuck now because I dont have database
please send me the database on following ID:
sujata84@gmail.com

Author: Swati

Member Level: Bronze

Revenue Score: 2 out of 5

hello sir
I want the documentation and database of this project.
please send it to me to my email id.Enmail id:vishakha3008@gmail.com.pls its very urgent.i will be waiting for it

Author: Swati

Member Level: Bronze

Revenue Score: 2 out of 5

hello sir
I want the documentation and database of this project.
please send it to me to my email id.Enmail id:vishakha3008@gmail.com.pls its very urgent.i will be waiting for it

Author: savithri

Member Level: Silver

Revenue Score: 4 out of 5

convert the access DB to SQLServer..
Follow the Steps
1)Create a DB having same name in Access..
2)Right Click the DB->Select Import Data-> A window appear
3)select the Source DB(i.e DB)
4)Click Next
5)select the option button to copy all tables
6)Again click Next
7)After adding all tables u just closed it..

Hope u ll get the steps

Author: siva

Member Level: Silver

Revenue Score: 1 out of 5

hai buddy,
thanks for ur program

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