C# Tutorials and offshore development in India
    Tutorials   Resources   Forum   Reviews   Communities   Interview   Jobs   Projects   Training   Your Ad Here    
Silverlight Games | Mentor | Code Converter | Articles | Code Factory | Computer Jokes | Members | Peer Appraisal | IT Companies | Bookmarks | Polls | Revenue Sharing | Lobby | Gift Shop |


Prizes & Awards
My Profile



Active Members
TodayLast 7 Days more...






Online Customer Care Support


Posted Date:     Total Responses: 0    Posted By: Ranjith   Member Level: Silver   Points/Cash: 10   


The online customer care project is a vital component for reducing your support load. Customer can be in touch with the Online Customer Care Desk 24x7. They use the user-friendly interfaces to post requests and know about their request status and also about the previous solutions given to the requests.

The Home Page contains Links not only for Home, Contact Us, Etc, but also for ‘Login-For-Employee’, ‘Post-a-Query’, ‘Previous-Solutions’ and ‘Query-Status’ which must be redirected to their respective pages (via authorization check where ever required).

A click on Post Query link redirects to the Post a query page where the insertion of the query along with name of the customer who posted the query, contact no, etc into the respective table.

The link Previous Queries lets us to access a page that allows the user to select the particular dept from a dropdown list and get the respective department specific queries and solutions.

The Query Status should the Stored procedure through a business layer specific to the page and Gets the query status from the backend.
Login should filter the users and lets them go only to pages authorized only to them but not to other user’s pages.

There are two types of authorized users:
1) Query Manager, who has to direct the queries posted to the respective
2) Customer Care Executives (from various departments), who has to have to answer the queries posted by the customers related to their department

The Customer Manager Home Page must have to allocate the department using a Grid view, which would use its editing capabilities.



The Customer Care Exec home page should have the functionality both for retrieving the previous questions for reference (static data display on data grid) and giving solution to the queries pertaining to his dept only (that which are displayed on data grid) using a data grid with its editing capabilities

PROBLEMS IN THE EXISTING SYSTEM :

• It is time consuming process as the user has to type the dbase commands. He has to remember all the commands which are difficult.
• It is limited to a single system.
• A user who wants only to have some information has to contact the administrator every time.
• Using the MS-Access they are able to store only 2500 records only.
• The present system is very less secure.


SOLUTION OF THESE PROBLEMS

The development of the new system contains the following activities, which try to automate the entire process keeping in view of the database integration approach.
1. User friendliness is provided in the application with various controls.
2. The system makes the overall project management much easier and flexible.
3. It can be accessed over the internet.
4. Vast amount of data can be stored.
5. There is no risk of data mismanagement at any level while the project development is under process.
6. Relationship between the administrator, owner/developer and subcontractor can be maintained very easily.
7. It provides high level of security using different protocols like https etc.


Attachments

  • Online Customer Care Support (392-11134-OnlineCustomerCare.rar)

  • Project Feedbacks

    Author: AmbilyMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    hi sir
    thank u
    But i want the documentation and database of this project.
    please send me my email id is ambilynair.99@gmail.com.pls its very urjent




    Author: sushilMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    sir please sand me full source code and how to design the page for this project because i am electrical student i want to learn more about this project please send information about this online customer care project through my mail id..


    Author: BhaumikMember Level: BronzeRevenue Score: 5 out of 55 out of 55 out of 55 out of 55 out of 5
    Hello Sir,
    I realy like your this project. It is odd project.
    I want make this type project but I do not want copy the project.
    My Name is Bhaumik. I am M.C.A student.
    I have to submit project in my University.
    I requst you " please tell me about good project."
    I want made this project in asp.net, I truly hard work on project, which you say me. so I hope you help me. please send me project defination on my mail ID.
    My e-mail ID is bhaumikbarot@yahoo.co.in


    Author: Dinesh KumarMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    Dear Ranjith

    Thanks.

    I have downloaded .rar file but could not find Database file & project documentation. Could you please help

    Regards
    Dinesh


    Author: DeepakMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    hello sir

    i want the documentation and database of this project.
    please send it to my email id - deepak.pny@gmail.com
    pls its urgent,
    thanks in advance



    Author: paulrajMember Level: BronzeRevenue Score: 1 out of 5
    Dear Ranjit,

    Could not find database pls help me..!

    Thanx and Rgds,
    J.J.Paulraj


    Author: karthickMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    hi sir,

    thanks for ur program but i dont have db. can u send db to my email id karthick43210@gmail.com



    Author: kdekienMember Level: BronzeRevenue Score: 1 out of 5
    Hello,

    Can I have teh database please ?

    Thank you


    Author: kdekienMember Level: BronzeRevenue Score: 1 out of 5
    Hello,

    Can I have teh database please ?

    Thank you


    Author: kdekienMember Level: BronzeRevenue Score: 1 out of 5
    Hello,

    Can I have teh database please ?

    Thank you


    Author: gokulakannan.KMember Level: BronzeRevenue Score: 1 out of 5
    hello sir,

    I need DataBase for this project..kindly send to my mail:kgkgokul83@gmail.com


    Author: monikaMember Level: BronzeRevenue Score: 1 out of 5
    Dear Sir
    could not found database... pls send me database..
    my mail id:gupta.monika50@gmail.com



    Author: omkar mhaiskarMember Level: BronzeRevenue Score: 1 out of 5
    i can't open this .rar file.if possible send me zip file my id is omkar.mhaiskar@yahoo.co.in


    Author: rskMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    Hello Dear,
    Problem in project:--
    1.Sir your database is in access and you are using SqlClient in web.config.
    2.Your database added in resources but it must be in app_data folder.
    3.I am unable to login in employee login.
    Please correct these all things.
    If i am wrong please correct me.




    Author: rskMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi savi
    nice to hear from you....
    thanks for helping me....
    But i am still unable to login in to website...
    Employee login is not working...
    can you please help me out in this metter...
    Thanks again for helping me..


    Author: rskMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi savi
    nice to hear from you....
    thanks for helping me....
    But i am still unable to login in to website...
    Employee login is not working...
    can you please help me out in this metter...
    Thanks again for helping me..


    Author: rskMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi savi
    nice to hear from you....
    thanks for helping me....
    But i am still unable to login in to website...
    Employee login is not working...
    can you please help me out in this metter...
    Thanks again for helping me..


    Author: rskMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi savi
    nice to hear from you....
    thanks for helping me....
    But i am still unable to login in to website...
    Employee login is not working...
    can you please help me out in this metter...
    Thanks again for helping me..


    Author: ReenaMember Level: BronzeRevenue Score: 1 out of 5
    could you please send the database to reena220018@rediff.com. Thanks a lot.


    Author: RoshniMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi ranjith , i downloaded the project which u had posted but i didnt get the database.
    it would be of really great help if u could mail the documentation and how to exactly go about with ur project , am in the process of learning asp.net and it will be a big help. thanks in advance


    Author: RoshniMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi ranjith , i downloaded the project which u had posted but i didnt get the database.
    it would be of really great help if u could mail the documentation and how to exactly go about with ur project , am in the process of learning asp.net and it will be a big help. thanks in advance


    Author: RoshniMember Level: BronzeRevenue Score: 3 out of 53 out of 53 out of 5
    hi ranjith , i downloaded the project which u had posted but i didnt get the database.
    it would be of really great help if u could mail the documentation and how to exactly go about with ur project , am in the process of learning asp.net and it will be a big help. thanks in advance


    Author: SheetalMember Level: BronzeRevenue Score: 1 out of 5
    where can i find stored procedures which are used in this web site


    Author: shilpaMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    Hi Sir,
    Iam B.Tech Final year stud.
    I seen the project,i like to do this project in college.
    plz send me abstract & document.
    And help me to complete this project.


    Author: shilpaMember Level: BronzeRevenue Score: 1 out of 5
    Send me to my mail id shilpa.cse06@gmail.com


    Author: krsMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    I am not getting the stored procedure which you have used in verifying the user and the tables are also in acess db but u have used sql .........


    Author: krsMember Level: BronzeRevenue Score: 1 out of 5
    please provide the sp and table .........


    Author: srinathMember Level: BronzeRevenue Score: 1 out of 5
    Ur project was so nice, Plz send the documentation TO srinath.jist@gmail.com


    Author: Sumithra DeviMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    hello sir
    plz i need dis project abstract & documentation.
    its very urgent for me.Caz am doing in d same title.
    plz sir u mail me at suchi7208@gmail.com



    Author: SujataMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    Hi,

    I liked the work you did...It is really helpful
    but I am stuck now because I dont have database
    please send me the database on following ID:
    sujata84@gmail.com


    Author: SwatiMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    hello sir
    I want the documentation and database of this project.
    please send it to me to my email id.Enmail id:vishakha3008@gmail.com.pls its very urgent.i will be waiting for it




    Author: SwatiMember Level: BronzeRevenue Score: 2 out of 52 out of 5
    hello sir
    I want the documentation and database of this project.
    please send it to me to my email id.Enmail id:vishakha3008@gmail.com.pls its very urgent.i will be waiting for it




    Author: savithriMember Level: SilverRevenue Score: 4 out of 54 out of 54 out of 54 out of 5
    convert the access DB to SQLServer..
    Follow the Steps
    1)Create a DB having same name in Access..
    2)Right Click the DB->Select Import Data-> A window appear
    3)select the Source DB(i.e DB)
    4)Click Next
    5)select the option button to copy all tables
    6)Again click Next
    7)After adding all tables u just closed it..


    Hope u ll get the steps


    Author: sivaMember Level: SilverRevenue Score: 1 out of 5
    hai buddy,
    thanks for ur program



    Post Feedback
    You must Sign In to post a feedback.
    Next Project: Web based Address Book
    Previous Project: TextPad - A New Text Editor

    Return to Project Index

    Post New Project


    Related Projects



    dotNet Slackers

    About Us    Contact Us    Privacy Policy    Terms Of Use